Privacy Policy
1. About this Policy
1.1 This Privacy Policy ("Policy") explains how we (as defined below) collect, share and use any information that, alone or in combination with other information, relates to you ("Personal Data") when you ("you" and "your") use our website V KOSMETIK.com (the "Website"), or when you call us or answer our surveys.
1.2 This Policy also sets out the rights that you have in relation to the Personal Data that we process about you and how you can exercise them.
1.3 V KOSMETIK treats compliance with its privacy obligations seriously. This is why we have developed this Policy, which describes the standards that V KOSMETIK applies to protect Personal Data.
1.4 For the purposes of this Policy, V KOSMETIK ("V KOSMETIK", "us", "we", or "our") headquartered at 3737 Crémazie Est suite 300 Montreal QC H1Z 2K4 Canada, acts as the data controller for the Personal Data that is collected via the Website. As a data controller, V KOSMETIK is responsible for ensuring that the processing of Personal Data complies with applicable data protection law, which includes the General Data Protection Regulation.
1.5 Please take the time to read this Policy carefully. If you have any questions or comments, please contact us by phone +1 877 637 6002 or via email at info@vkosmetik.com
2. What Personal Data Does V KOSMETIK collect and why?2.1 The types of Personal Data that we may collect about you, and the reasons why we process it, include:
| Type of Personal Data | Why we collect it | Legal basis |
|---|---|---|
| Name, Surname Email address Password Customer ID Order History Shipping address Delivery preferences Financial information Account details | Enabling you to create your account Managing your account and personal preferences Processing and shipping your orders Enabling you to access your order history with us at all times Providing you with customer service as may be required | Contractual necessity |
| Name, Surname Customer ID Order History Shipping address Financial information Order number | Documenting transactions you made on our website | Our legitimate interests in order to protect V KOSMETIK's business and legal rights |
| Name, Surname Email address Email preferences Shopping preferences Customer ID | Providing you with exclusive email updates, promotions, and notifications including information about our products or services | Your consent (unless a legal exception applies) |
| Name, Surname Email address Your inquiry and your inquiry history | Processing and responding to any inquiry that you may address to us | Contractual necessity |
| Name, Surname Email address Order History Financial information Account details | Prevention of fraud | Our legitimate interests in order to offer, maintain and improve our platform |
| IP address Account details Shopping preferences | Data analytics, statistics and audience measurement | Our legitimate interests in order to understand how our website is being used and to help us customise and measure the audience on our website |
2.2 Please note that the information you provide on our Website may be necessary for contractual purposes and for us to comply with our legal obligations. Without such information, we may not be able to process your order or to answer your queries.
2.3 We may also collect certain information automatically from your device. Specifically, the information we collect automatically may include information like your IP address, device type, unique device identification numbers, browser-type, broad geographic location (e.g. country or city-level location) and other technical information. We may also collect information about how your device has interacted with our Website, including the pages accessed and links clicked.
2.4 Collecting this information enables us to better understand the visitors who come to our Website, where they come from, and what content on our Website is of interest to them. We use this information for our internal analytics purposes and to improve the quality and relevance of our Website to our visitors.
2.5 Some of this information may be collected using cookies and similar tracking technology, as explained further in our Cookie Notice which is available here.
3. Who does V KOSMETIK share your Personal Data with?3.1 We may disclose your Personal Data to the following categories of recipients:
(a) to our group companies for purposes consistent with this Policy, and in particular, so that they may contact you regarding products and services that may be of interest to you where you have given your consent. We take precautions to allow access to Personal Data only to those staff members who have a legitimate business need for access and with a contractual prohibition of using the Personal Data for any other purpose.
(b) to our third-party vendors, services providers and partners who provide data processing services to us, or who otherwise process Personal Data for purposes that are described in this Policy or notified to you when we collect your Personal Data. This may include disclosures to third party vendors and other service providers we use in connection with the services they provide to us, including to support us in areas such as IT platform management or support services, infrastructure and application services, marketing, data analytics. Our third party vendors, service providers and partners include, without being limited to: Paypal Express, PayPal Pro (Payflow Pro), Paysafe (Netbanx), Google, Facebook, MailChimp.
(c) to any competent law enforcement body, regulatory, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person;
(d) to our auditors, advisors, legal representatives and similar agents in connection with the advisory services they provide to us for legitimate business purposes and under contractual prohibition of using the Personal Data for any other purpose
(e) to a potential buyer (and its agents and advisers) in connection with any proposed purchase, merger or acquisition of any part of our business, provided that we inform the buyer it must use your Personal Data only for the purposes disclosed in this Notice;
(e) to a potential buyer (and its agents and advisers) in connection with any proposed purchase, merger or acquisition of any part of our business, provided that we inform the buyer it must use your Personal Data only for the purposes disclosed in this Notice;
4. How we protect your privacy4.1 We will process Personal Data in accordance with the following principles:
(a) Fairness: We will process Personal Data fairly. This means that we are transparent about how we process Personal Data and that we will process it in accordance with applicable law.
b) Lawfulness: We will process Personal Data only on lawful grounds
(c) Purpose limitation: We will process Personal Data for specified explicit and legitimate purposes, and will not process it in a manner that is incompatible with those purposes, unless permitted by applicable data protection laws.
(d) Data minimization: We will process Personal Data that is adequate, relevant and limited to what is necessary to achieve the purposes for which the data are processed.
(e) Data accuracy: We take appropriate measures to ensure that the Personal Data that we hold about you is accurate, complete and, where necessary, kept up to date. However, it is also your responsibility to ensure that your Personal Data is kept as accurate, complete and current as possible by informing us promptly of any changes or errors. You should notify us of any changes to the Personal Data that we hold about you (e.g. a change of address).
(f) Data security: We use appropriate technical and organisational measures to protect the Personal Data that we collect and process about you. The measures we use are designed to provide a level of security appropriate to the risk of processing your Personal Data. In particular, all data is protected according to the varying levels of risks through physical measures, such as secure areas, technical measures, such as encryption, and organisational measures such as employee security through vetting and supervision.
(g) Limited Retention: We keep your Personal Data in a form that allows us to identify you for as long as necessary to achieve the purposes for which we are processing your data and do not store your data for longer, unless we must comply with applicable laws.
5. Data storage, retention and deletion5.1 The Personal Data we collect from you is stored in our servers located in the United S
5.2 We retain Personal Data we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).
5.3 When we have no ongoing legitimate business need to process your Personal Data, we will either delete or anonymise it or, if this is not possible (for example, because your Personal Data has been stored in backup archives), then we will securely store your Personal Data and isolate it from any further processing until deletion is possible.
6. International transfers of data6.1 Your Personal Data may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different to the laws of your country.
6.2 Specifically, our Website servers are located in the United States, and our group companies and third-party service providers and partners operate around the world. This means that when we collect your Personal Data, we may process it in any of these countries.
6.3 However, we have taken appropriate safeguards to require that your Personal Data will remain protected in accordance with this Policy. When transferring your Personal Data to Canada, we rely on the EU Commission's adequacy decision 2002/2/EC available here. When transferring your Personal Data to the United States, we rely on the EU Commission's EU-US Privacy Shield decision (available here) if the recipient is appropriately certified. In all other cases, we only transfer or make your Personal Data available to other entities of the V KOSMETIK group or to our third-party services providers in third countries where such transfer is necessary for the performance of a contract between you and V KOSMETIK or the implementation of pre-contractual measures.
7. Profiling7.1 In some instances, we may use your Personal Data in order to better understand your preferences and to provide customized products or services to you. However, we do not make any decisions based solely on automated processing of such data, which either produce legal effects that concern you or similarly significantly affect you.
8. Minors8.1 The services we provide on this Website are not intended for individuals below the age of 16. If you are under 16, please do not use or register on this Website.
9. Your data protection rights9.1 You have the following data protection rights:
(a) If you wish to access, correct, update or request deletion of your Personal Data, you can do so at any time by contacting us using the contact details provided under the “How to contact us” heading below
(b) In addition, in certain circumstances, as stipulated in the applicable data protection legislation, you can object to the processing of your Personal Data, ask us to restrict processing of your Personal Data or request portability of your Personal Data. Again, you can exercise these rights by contacting us using the contact details below.
(c) If we have collected and process your Personal Data with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your Personal Data conducted in reliance on lawful processing grounds other than consent.
d) You have the right to opt-out of marketing communications we send you at any time. You may unsubscribe from our newsletters or marketing notifications at any time by selecting the unsubscribe option in the "Email Preferences" section of your account, or by clicking the unsubscribe link at the bottom of every newsletter email. To opt-out of other forms of marketing (such as postal marketing or telemarketing), then please contact us using the contact details provided below.
(e) If you have a complaint or concern about how we are processing your Personal Data then we will endeavour to address such concern(s). If you feel we have not sufficiently addressed your complaint or concern, you have the right to complain to a data protection authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority. (Contact details for data protection authorities in the European Economic Area, Switzerland and certain non-European countries (including the US and Canada) are available here. 9.2 We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
(e) If you have a complaint or concern about how we are processing your Personal Data then we will endeavour to address such concern(s). If you feel we have not sufficiently addressed your complaint or concern, you have the right to complain to a data protection authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority. (Contact details for data protection authorities in the European Economic Area, Switzerland and certain non-European countries (including the US and Canada) are available here.9.2 We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
10. Linking to other websites10.1 The Website may contain hyperlinks to websites owned and operated by third parties. These websites have their own privacy policies and we urge you to review them. They will govern the use of Personal Data you submit whilst visiting these websites
10.2 We do not accept any responsibility or liability for the privacy practices of such third-party websites and your use of such websites is at your own risk.
11. Updates to this Policy11.1 We may update this Policy from time to time in response to changing legal, technical or business developments. When we update our Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Policy changes if and where this is required by applicable data protection laws
11.2 You can see when this Policy was last updated by checking the “last updated” date displayed at the top of this Policy.
12. How to contact us12.1 If you have any questions or concerns about our use of your Personal Data, please contact us by phone +1 438-483-6194 or via email at info@vkosmetik.com
Mobile App Privacy PolicyLast updated: April 3rd 2020
13. How to contact us13.1 If you have any questions, concerns or complaints about this Notice or the way we process your personal information, or if you want to exercise your rights as described above, please contact us by phone +1 438-483-6194 or via email at info@vkosmetik.com
Cookie NoticeLast updated: April 3rd 2020
1. About this Notice1.1 This Cookie Notice ("Notice") explains how V KOSMETIK (“V KOSMETIK”, "we", "us", and "ours") use cookies and similar technologies to recognise you when you visit our website at V KOSMETIK.com ("Website") or use our mobile application ("App"). It explains what these technologies are and why we use them, as well as your rights to control our use of them. 1.2 Please take the time to read this Notice carefully. If you have any questions or comments, please contact us by phone +1 438-483-6194 or via email at info@vkosmetik.com
2. What are cookies?2.1 Cookies are small data files that are placed on your computer or mobile device when you visit a website or use a mobile application. Cookies are widely used by website or mobile application owners in order to make their websites or mobile applications work, or to work more efficiently, as well as to provide reporting information.
2.2 Cookies have many different features, such as allowing you to navigate between pages efficiently, remembering your preferences, and generally improving the user experience. They can also help ensure that the advertisements you see online are more relevant to you and your interests.
2.3 Cookies set by the websites or app owners (in this case, V KOSMETIK) are called "first party cookies". Cookies set by parties other than the website or app owner are called "third party cookies". Third party cookies enable third party features or functionality to be provided on or through the website or mobile application (e.g. advertising, interactive content and analytics). The parties that set these third-party cookies can recognise your computer or mobile device both when it visits the website or uses the mobile application in question and also when it visits certain other websites.
3. How long do cookies last?3.1 Cookies can remain on your computer or mobile device for different periods of time. Some cookies are 'session cookies', which means they only exist when your browser is open and are automatically deleted when you close your browser or quit the app. Other cookies are 'persistent cookies', meaning they survive after your browser or app is closed and can be used by websites or apps to recognize your computer when you re-open your browser or app later. The length of the cookies used on our Website(s) and our App is explained in more detail in the table below.
4. Why do we use cookies?4.1 When you visit our Website or use our App, we may place the following types of cookies:
| Types of cookies | How to refuse |
|---|---|
| Essential website and app cookies: These cookies are strictly necessary to provide you with services available through our Website or our App and to use some of its features, such as access to secure areas. | Because these cookies are strictly necessary to deliver the Website or our App to you, you cannot refuse them. You can however block or delete them by changing your browser settings, as described below under the heading "How can I control cookies?". |
| Performance and functionality cookies: These cookies are used to enhance the performance and functionality of our Website or App, but are not essential to their use. However, without these cookies, some functionalities such as getting | Please note that you can withdraw your consent for this type of cookie at any time in your browsers’ settings. To refuse these cookies, you can also follow the instructions below under the |
| redirected to your preferred language and country may become unavailable. | heading "How can I control cookies?" Finally, if you wish to disable cookies set up by a particular supplier, please use the specific unsubscribe link provided in the table below. |
| Analytics and customisation cookies: These cookies collect information that is used either in aggregate form to help us understand how our Website or App are being used or how effective our marketing campaigns are, or to help us customise our Website or App for you. | Please note that you can withdraw your consent for this type of cookie at any time in your browsers’ settings. To refuse these cookies, you can also follow the instructions below under the heading "How can I control cookies?" Finally, if you wish to disable cookies set up by a particular supplier, please use the specific unsubscribe link provided in the table below. |
| User measurement cookies: These cookies allow us to measure the audience on our Website or App or to test different versions in order to optimize choices according to the respective performances of different versions of the Website or App. These cookies also allow us to detect navigation problems or to organize the content displayed on our Website or App. | To decline these cookies, you can follow the instructions below under the heading "How can I control cookies?" or use the specific unsubscribe link provided in the table below. |
4.2 More specifically, you will find below a complete list of the cookies we may place when you visit our Website or use our App:
| Cookie provider | Type of cookie | Cookie Name | Purpose | Duration | How to unsubscribe |
|---|---|---|---|---|---|
| Analytics and customisation cookies | _fbp | Used to improve advertising relevancy | 3 months | Browser settings | |
| Google Analytics | Analytics and customisation cookies | _ga | Used to improve the shopping experience | 2 years | Browser settings |
| Google Analytics | Analytics and customisation cookies | _gac_ua-519637-1 | Used to improve the shopping experience | 3 months | Browser settings |
| Google Analytics | Analytics and customisation cookies | _gat | Used to improve the shopping experience | 1 year | Browser settings |
| Google Analytics | Analytics and customisation cookies | _gid | Used to improve the shopping experience | 2 days | Browser settings |
| Google Analytics | Analytics and customisation cookies | _gcl_aw | Used to improve the shopping experience | 3 months | Browser settings |
| Google Analytics | Analytics and customisation cookies | __utmvc | Used to improve the shopping experience | 1 year | Browser settings |
| Google Analytics | Analytics and customisation cookies | ga_dim5 | Used to improve the shopping experience | 1 year | Browser settings |
| Incapsula | Essential website and app cookies | incap_ses_529_1637567 | Used to prevent malicious user | 1 year | Browser settings |
| Incapsula | Essential website and app cookies | visid_incap_1637567 | Used to prevents malicious user | 1 year | Browser settings |
| V KOSMETIK | Essential website and app cookies | auth | Used to manage authentication | 1 year and 1 month | Browser settings |
| V KOSMETIK | Essential website and app cookies | __csrf | Used to prevents malicious user behavior | 1 year | Browser settings |
| V KOSMETIK | Essential website and app cookies | gdprCountry | Used to show GDPR pop-up for users in EU | 1 year | Browser settings |
| V KOSMETIK | Essential website and app cookies | shopping_bag | Used to store products in users’ carts | 28 days | Browser settings |
| V KOSMETIK | Essential website and app cookies | sid | Used to improve the shopping experience | 2 years and 9 months | Browser settings |
| V KOSMETIK | Essential website and app cookies | trackingId | Used to improve the shopping experience | 2 years | Browser settings |
| V KOSMETIK | Essential website and app cookies | visitorId | Used to improve the shopping experience | 2 years | Browser settings |
| Zendesk | Performance and functionality cookies | _zlcmid | Used to improve the live chat experience | 1 year | Browser settings |
| Riskified | Performance and functionality cookies | lastRskxRun | Used to prevent fraud | 2 years | Browser settings |
| Riskified | Performance and functionality cookies | nlbi_1637567 | Used to prevent fraud | 1 year | Browser settings |
| Riskified | Performance and functionality cookies | rCookie | Used to prevent fraud | 2 years | Browser settings |
| Riskified | Performance and functionality cookies | rskxRunCookie | Used to prevent fraud | 2 years | Browser settings |
| V KOSMETIK | Performance and functionality cookies | country | Used to remember users’ country preferences | 1 year | Browser settings |
| V KOSMETIK | Performance and functionality cookies | currency | Used to remember users’ currency preferences | 1 year | Browser settings |
| V KOSMETIK | Performance and functionality cookies | forcedCountry | Used to remember users’ country preferences | 2 years | Browser settings |
| V KOSMETIK | Performance and functionality cookies | lang | Used to remember users’ language preferences | 1 year | Browser settings |
| V KOSMETIK | Performance and functionality cookies | preferredLanguage | Used to remember users’ language preferences | 2 years | Browser settings |
| V KOSMETIK | Performance and functionality cookies | tempWishlistItem | Used to store products in users’ wishlists | 1 year | Browser settings |
5.1 Cookies are not the only way to recognise or track visitors to a website. We may use other, similar technologies from time to time, like web beacons (sometimes called "tracking pixels" or "clear gifs"). These are tiny graphics files that contain a unique identifier that enable us to recognise when someone has visited our Website(s) or opened an e-mail that we have sent them. This allows us, for example, to monitor the traffic patterns of users from one page within our Website to another, to deliver or communicate with cookies, to understand whether you have come to our Website from an online advertisement displayed on a third-party website, to improve site performance, and to measure the success of e-mail marketing campaigns. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.
6. How can I control cookies?6.1 You have the right to decide whether to accept or reject specific cookies. You can exercise your cookie preferences in your browser’s settings.
6.2 You can also set or amend your web browser controls or device preferences to accept or refuse some cookies. If you choose to reject cookies, you may still use our Website or App though your access to some functionality and areas of our Website or App may be restricted. As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser's help menu for more information.
6.3 In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com.
7. The cookies that were sent in the past7.1 If you have disabled one or more cookies, we can always use information collected by these cookies before the deactivation. However, we cease to collect information via the opted-out cookie.
8. More information about cookies8.1 For more information about cookies, including explanation about how cookies are placed on your device, or how to manage and delete them, visit http://www.allaboutcookies.org.
9. Updates to this Notice9.1 We may update this Notice from time to time in response to changing legal, technical or business developments. When we update our Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make.
9.2 You can see when this Notice was last updated by checking the “last updated” date displayed at the top of this Notice